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Takt Time (TT)
The pace at which work must be completed to meet customer demand. To calculate, divide the available work time by the customer demand for that period. For example, if a call center receives 900 calls per shift, and there are 27,000 seconds of available work time, the takt time is 30 seconds per call. Therefore, one call must be completed every 30 seconds to meet customer demand. Takt, a German word meaning pace, is the heartbeat of any Lean system. Process Time divided by Takt Time yields the number of workers required to support a specific product.
See Operation.
Throughput Time
See Lead Time.
Touch Time
See Process Time.
See Takt Time.
Turnaround Time
See Lead Time.