Customer Services Apprenticeship Level 3

Code 263

The apprenticeship route offers additional units covering a Knowledge-based element (Technical Certificate), Transferrable Skills element (Key Skills) and a Competency based element (NVQ) which assesses your ability to use the skills

Transferable Skills – Key Skills in:

  • Application of Number - Level 2
  • Communication - Level 2

Knowledge Based Element - Customer Service Technical Certificate selected from one of the following:

  • City & Guilds Level 3 Certificate in Customer Service (QCF) 500/6206/2 or the
  • Edexcel BTEC Level 3 Certificate in Customer Service (QCF) 501/0443/3

Competence Based Element – National Vocational Certificate to assess competency in either:

  • City & Guilds Level 3 NVQ Diploma in Customer Service (QCF) 500/8818/X
  • EDEXCEL Level 3 NVQ Diploma in Customer Service (QCF) 500/9505/5



City and Guilds


Call us today to find out about skills funding opportunities that may exist for your organisation.


To find out more about this programme including minimum numbers, our flexible delivery methods and whether you are entitled to any financial support please contact Vivienne Compton direct on 0845 1306461 or email

  • The Royal Mint Testimonial

    Track fully understood our needs and provided an accredited training programme that was high in value and low in cost and ultimately helped us integrate and embed our Continuous Improvement ambitions in line with our strategic aims”.       

    Louise Terry, Training Manager, The Royal Mint

  • R-TEK Limited Testimonial

    I can confirm that R-TEK have used Track Training as a provider of training services to NVQ level for a number of years and have found them professional and competent in their approach to, and the delivery of, our training requirements. I have no hesitation in recommending their services”.       

    Alan Culliford, HR & General Affairs Manager, R-TEK Limited