Business Administration Level 3 Apprenticeship

The aim of this qualification is to recognise the skills and competences of candidates in the workplace. The qualification will provide individuals with an opportunity to demonstrate the skills and knowledge needed for a career in business and administration. The units encompass a broad range of competencies from the administration sector.


By the end of this qualification, employees will benefit from:

  • A clearer understanding of their responsibility within their organisation
  • The opportunity to develop new skills
  • The recognition of existing skills

Employers will benefit from:

  • Improved staff performance and motivation
  • Improvements in the quality of service to customers
  • The opportunity to improve customer retention levels

NVQ Topics covered

To achieve a full award, candidates must complete six units in total from two mandatory units and four optional units. At least three optional units must be from group B.

NVQ Mandatory units

  • Carry out your responsibilities at work
  • Work within your business environment

NVQ Optional units – group A

  • Ensure your own actions reduce risks to health and safety
  • Manage diary systems
  • Organise business travel and accommodation
  • Use IT systems
  • Use IT to exchange information
  • Database software
  • Presentation software
  • Specialist or bespoke software

NVQ Optional units – group B

  • Supervise an office facility
  • Procure products and services
  • Manage and evaluate customer relations
  • Manage the payroll function
  • Complete year-end procedures
  • Monitor information systems
  • Run projects
  • Research, analyse and report information
  • Plan, organise and support meetings
  • Make a presentation
  • Organise and coordinate events
  • Word processing software
  • Spread-sheet software
  • Website software
  • Artwork and imaging software
  • Design and produce documents
  • Plan and implement innovation and change
  • Develop productive working relationships with colleagues
  • Provide leadership for your team
  • Prepare text from notes
  • Prepare text from shorthand
  • Prepare text from recorded audio instruction



City & Guilds: City & Guilds is the only awarding body solely dedicated to vocational learning.  Over 1.5 million learners work towards a City & Guilds qualification every year.


Call us today to find out about skills funding opportunities that may exist for your organisation.


To find out more about this programme including minimum numbers, our flexible delivery methods and whether you are entitled to any financial support please contact Vivienne Compton direct on 0845 1306461 or email

  • The Royal Mint Testimonial

    Track fully understood our needs and provided an accredited training programme that was high in value and low in cost and ultimately helped us integrate and embed our Continuous Improvement ambitions in line with our strategic aims”.       

    Louise Terry, Training Manager, The Royal Mint

  • Perei Group Ltd. Testimonial

    Perei Group Limited are manufacturers of LED lighting systems to a range of Tier One automotive companies such as Mclaren and Aston Martin. Excellent design and exceptional quality in all processes are paramount to enter and maintain supply chains at this level and Perei have invested heavily in their skills base from operative to senior management level to maintain and improve their standards. Track Training Limited have been instrumental in assisting Perei to implement Lean and Business Improvement Techniques linked to an internal Management development programme accredited by the Institute of Leadership and Management (ILM) and Emta Awards Ltd (EAL). Perei's Operations Manager, Steve Bamber said: "Track Training have been very professional and met with us on numerous occasions to better understand our business needs before developing a flexible and affordable Lean and Supervisory Management development programme tailored to the skills needs of our business, whilst offering nationally accredited qualifications from Level 1 to 5”.       

    Steve Bamber, Operations Manager, Perei Group Ltd.

  • The National Skills Academy for Manufacturing Testimonial

    The National Skills Academy for Manufacturing (NSA-M) has been created by Industry to raise the level of skills delivery in the manufacturing sector. We do this by developing world class programme content and then assessing, and where necessary upskilling providers to a world class delivery standard, before allowing them to deliver under the Academy brand. Many providers have been un-willing or unable to achieve the standard necessary to deliver Academy programmes. NSA-M has been working with Track Training for 2 years now. Track Training Limited have embraced the NSAM programmes and committed time to achieving the high standard required. NSA-M monitor the delivery quality of our providers by field experts sitting in on sessions of delivery. Track Training has always exceeded the high standard required by NSAM and are one of our best and most trusted providers. With all Trainers and Assessors coming from Engineering and Manufacturing companies, it is their understanding of industry as well as their excellent technical competence that sets them apart from many other providers. They also have a clear focus on quality and customer satisfaction. I can highly recommend Track Training and am privileged to have an association with their dedicated team”.       

    Paul Dawson, South East Regional Manager, The National Skills Academy for Manufacturing